Mobile / Slots
At 499bst, your information and transaction records are handled with a clear set of rules — what we collect, why we collect it, and how you can review or correct it. Access to this platform and the rights described here depend on your local law and the eligible regions we serve.
This policy sets out how 499bst collects, uses, and stores information when you create an account, log in, and carry out transactions on this platform. When you register, we collect the details you provide — your name, contact information, and the payment method you choose to link to your account, whether that is Nagad, Rocket, or Upay. We also collect technical data generated by your device and browser each time you connect: IP address, session identifiers, and activity logs tied to your account. We use this information for three purposes: to operate your account correctly, to process transactions through the local payment rails you have connected, and to respond to support requests you raise through our published channels. We do not sell your personal data to third parties for marketing. Data is retained for as long as your account remains active and for a period after closure as required by the applicable rules in the regions where we operate. Retention periods are set out in your account terms. Your continued use of this platform after any policy update constitutes acknowledgment of the revised terms. If you have questions about specific data items held on your account, the contact routes in the Support section of this page are the right place to start.
Understanding what falls inside this policy — and what sits outside it — helps you know which questions to direct to us and which to raise with the relevant third-party service.
This policy covers all data generated when you log in, update your profile, or change account settings on 499bst. Every action in the account area creates a record that falls under the terms described here.
Payments processed through Nagad, Rocket, and Upay involve data shared between 499bst and those payment services. Our policy governs our side of that exchange; each payment provider operates under its own separate privacy terms.
Browsing the lobby, viewing game categories, and reading published notices on this platform generates session data that we collect under this policy. No additional consent is required for standard browsing activity.
Links to external services, payment provider apps, or support tools that open outside 499bst are not covered here. Once you leave this platform, the third party's own privacy policy applies and we have no control over that data handling.
You have practical rights over the data 499bst holds about you, and each one has a clear path to act on it. To review the records held on your account — including login history, transaction logs, and the contact details we store — open the account settings area after signing in. The data associated with your session is visible there without needing to contact support first. If any detail is incorrect — your registered mobile number, the payment method linked to your wallet, or your contact email — you can update it directly through the account settings fields. For changes that require identity verification, the on-screen steps will show you exactly what is needed. If you want to raise a question about how a specific piece of data is being used, or if you want to request that certain data be reviewed for deletion, you can do that through the support routes listed in the next section of this page. Requests are handled in the order they arrive; we aim to confirm receipt and give you a response timeline as quickly as the published channels allow.
Sign in and open account settings to see login history, linked payment methods such as Nagad or Rocket, and the contact details we hold — no support ticket needed for standard account data.
Update your registered mobile number, email, or linked Upay or Rocket wallet directly in account settings. Steps that require identity checks are shown on-screen as you proceed.
If you want to understand how a specific data item is used or request a review for deletion, contact us through the published support routes. We confirm receipt and provide a response timeline.
For questions about retention periods, data categories, or regional eligibility rules, reach out through the support channel. Availability of certain rights depends on your local law and the eligible regions we serve.
If your question relates to data held on your account, the access steps below connect you directly to the right channel. Each route is published on this platform and verified for Bangladesh.
Open the support section in your signed-in account area to start a chat query about your data or this policy. This is the fastest route for questions tied to a specific account record.
Send a written request to our support email address, which is listed in the Contact Us section of this platform. Written requests are useful for data correction or deletion queries that need a documented response.
The Help Centre on this platform contains published answers to common privacy questions, including how to read your transaction records and how to update your payment details for Nagad, Rocket, or Upay.
We take a straightforward approach to data security: the information on your account is accessible only through authenticated sessions, and every transaction linked to Nagad, Rocket, or Upay generates a record you can verify from your account history.
We use session cookies to keep you signed in and functional cookies to remember your account preferences. You can review cookie settings through your browser. Disabling functional cookies may affect how some account features behave during your session.
Access to your account requires your registered credentials. If you believe your login details have been compromised, use the account recovery path shown on the sign-in page, then update your linked payment details for Rocket, Nagad, or Upay once you are back in.
We keep your account data for as long as your account is active and for an additional period after closure, as required by the rules applicable in the eligible regions we serve. The specific periods are set out in your account terms.
When this policy changes, the updated version is published on this page with a revised effective date. Continued use of the platform after that date means you have acknowledged the changes. Contact support if you have questions about a specific revision.
These are the questions we hear most often from people reviewing their data rights on this platform.
We collect the information you enter during registration — your name, contact details, and the mobile wallet you link (such as Nagad, Rocket, or Upay) — plus technical session data like your IP address and login timestamps. All of this is described in the details section above.
Yes. Sign in to your account and open the transaction history section. Every deposit and withdrawal processed through your linked payment method — Nagad, Rocket, or Upay — is listed there with a timestamp and status that you can review at any time.
Open account settings while signed in and edit the relevant field directly. If the change requires an identity check, the on-screen steps will guide you through what is needed. For changes you cannot complete through settings, contact support through the published email or chat route.
We share data only where it is necessary to process your transactions — for example, passing the required details to Nagad, Rocket, or Upay when you make a payment. We do not sell your personal data to third parties for marketing purposes.
Data is retained for a period after account closure as required by the rules applicable in the eligible regions we serve. The exact retention period is set out in your account terms. You can request a review through the support contact routes listed on this page.
Access to this platform and the rights described in this policy depend on your local law and the eligible regions we serve. If you are accessing from a region where the platform is not available, certain features and the data rights connected to them may not apply to you.