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At 499bst, every account action sits within a clear policy framework — so you know what governs your access, how your data is handled, and where to raise a question. Access and eligibility depend on your local law and the eligible regions we serve.
These terms set out the relationship between you and 499bst when you access the platform, make transactions, or use account features. Nothing here overrides your rights under the laws of Bangladesh; where local law applies more favourably to you, that law governs. We operate on a jurisdiction-dependent basis, which means your eligibility to access the platform and its features is subject to the legal framework in your region — and that framework can change. You should satisfy yourself that using this service is permitted where you are before proceeding. When you transact through Nagad, Rocket, or Upay, the transaction terms of those providers also apply alongside ours. We do not override the conditions set by those payment services; they operate independently. Any dispute about a transaction that touches those rails should be directed first to the relevant payment provider, then to our support team if the matter relates specifically to your 499bst account record. These terms may be updated to reflect regulatory changes, service adjustments, or corrections. When material changes occur, we publish the revised version on this page. Continued use of the platform after a revision constitutes acceptance of the updated terms. If you have a question about a specific clause or want to understand how a change affects your account, reach us through the support routes listed on this page.
Not every aspect of your experience on 499bst falls under a single policy document. Understanding where these terms apply — and where they hand off to another framework — helps you direct questions to the right place.
Login credentials, session management, and identity verification steps are covered by these terms. Your account is personal; sharing access or allowing third-party use falls outside what we permit and may result in the account being reviewed.
Deposits and withdrawals processed through Nagad, Rocket, or Upay are subject to both our terms and those providers' own conditions. We record each transaction against your account; the payment rail logs sit with the respective provider.
Game content supplied by studios available in our lobby is governed by their respective licences. We make that content accessible; the underlying rights remain with the content provider. Our terms cover how you access and interact with that content, not the content itself.
Links or integrations pointing outside 499bst — including payment provider portals, external verification services, or support tools — operate under those services' own terms. We are not responsible for the policies or practices of third parties once you leave our platform.
You have several concrete actions available to you under our policy. Reviewing your transaction history is straightforward: log into your account, navigate to the wallet or transaction section, and the record of deposits and withdrawals — including those processed via Nagad, Rocket, or Upay — is displayed there with timestamps. If a record looks incorrect, you can raise a correction request through our support channel, providing the transaction reference shown in your account. We keep account data for as long as your account is active and for a period afterward as required by applicable rules; if you want to know what data we hold, submit a request through the contact routes below. Closing or suspending your account is something you can request at any time by contacting support — doing so does not automatically erase transaction records that we are required to retain, but we will explain what is kept and why when you make the request.
Your wallet and transaction history are visible in the account section after login. Each entry shows the amount, method — Nagad, Rocket, or Upay — and a reference number you can quote in any dispute.
If personal details on your account are out of date or inaccurate, submit a correction request through our support route. We will verify the change and confirm the update in writing via the contact method on file.
Any question about how these terms apply to your specific situation can be directed to our support team. Include your account reference and the specific clause or action you are asking about so we can respond with a precise answer.
If you need to suspend access, close your account, or escalate a concern, contact us through the channels listed in the support section below. We aim to acknowledge each request and confirm the next step clearly.
Questions about this policy or your account rights can be directed through the support channels published on 499bst. Use the route that suits your situation; all three connect to the same account support team.
Open the chat widget from within your account to raise a policy or account question in real time. Have your account reference ready so the team can locate your record immediately.
Send a written query to the support email address listed on the contact page. Email is the preferred route for formal policy questions, correction requests, or matters where you need a written response for your own records.
The help centre within your signed-in account area covers common policy questions, account management steps, and transaction dispute procedures. Check there first — many questions are answered with step-by-step guidance.
Account security and data handling are central to how 499bst operates. Each section below describes a specific aspect of how your information is managed and what you can do about it.
We collect only the account and transaction data needed to operate your account and process payments through Nagad, Rocket, or Upay. Data is not sold to third parties. Transaction records are held for the period required by applicable rules and then removed in line with our retention schedule.
Cookies are used to maintain your session, remember preferences, and understand how pages are navigated. You can manage cookie preferences through your browser settings. Disabling session cookies will affect login functionality, so review the options available in your browser before making changes.
Your account login is personal and should not be shared. If you suspect unauthorised access, change your password through the account settings page immediately and notify our support team with your account reference. We can review recent session activity and flag anything that looks out of place.
To request a data review, a correction, or account closure, contact us through the support routes on this page. Include your account reference and a description of what you need. We confirm receipt and explain the next step; for data-related requests, we respond within the period required by applicable rules.
These questions cover the policy and rights topics we hear most often from account holders in Bangladesh.
Accessing your account or using the platform's features constitutes acceptance of the terms in effect at that time. If you do not agree with any part of the terms, you should stop using the service and contact support to discuss your account options. Eligibility also depends on local law in your region.
Log into your account and open the wallet or transaction history section. Each deposit and withdrawal processed through Nagad, Rocket, or Upay is listed there with a timestamp and a reference number. If an entry looks wrong, quote that reference number when contacting support.
Yes. Submit a data review request through the support email address listed on the contact page. Include your account reference and specify what you are asking for. We respond within the period required by applicable rules and explain what is held and why.
Closing your account does not automatically delete transaction records that we are required to retain under applicable rules. When you submit a closure request, we will explain which records are kept, for how long, and what rights you have over them. Non-required data is removed in line with our retention schedule.
Start with the payment provider directly — Nagad or Rocket each have their own dispute processes, and they hold the transaction log on their side. If the dispute relates specifically to how the transaction appears or is recorded in your 499bst account, contact our support team with the reference number shown in your account history.
When material changes are made, the updated terms are published on this page with a revised date. Continuing to use the platform after a change takes effect means you accept the updated terms. If you want to raise a question about a specific change before continuing, reach us through the live chat or support email routes on this page.